Engage your audience through one-on-one messaging.

Our inbox offers the form and function you need to boost productivity and provide best-in-class support.

SlickText Inbox UI showing incoming messages, conversation statuses, and a customer support conversation

15,000+ brands rely on SlickText to power their SMS marketing.

Little Caesars Pizza ASU
Nerd Wallet Tony Robins
Alani Nu XPO Logistics
Zeemee Winco Foods
Mosquito Joe Lazboy
Cannon YMCA
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One Centralized Inbox for Customer-Obsessed Teams

75% of customers prefer to connect with brands through SMS. SlickText empowers your team to seamlessly engage in two way text messaging with every customer—delivering an unparalleled experience, higher retention, and deeper brand loyalty.

SlickText UI showing an auto-reply to a customer inquiry and a list of agents available to handle requests
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Manage Conversations at Scale

  • Invite your entire team to handle incoming messages
  • Control visibility and privacy settings for each team member
  • Auto-assign or manually route incoming messages
Woman answering customer support tickets at her laptop and the SlickText tool for auto-assigning conversations
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Collaborate in Real-Time

  • Leave internal notes right inside the conversation
  • Access messaging history to quickly get up to speed
  • Jump into a teammate’s inbox to lend a helping hand
Test out the Inbox with a free trial
Customer support conversation in the SlickText Inbox
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Stay Organized

  • Quickly tag conversations to categorize customer engagements
  • Filter conversations by tag, status, and assignee
  • View every customer touchpoint to understand context
Conversations, tags, and statuses included in the SlickText shared inbox
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Automate Actions

  • Auto-assign conversations in round-robin or custom logic
  • Tag, untag, and add notes based on contact behavior and sentiment
  • Auto-close conversations according to timing or inactivity
  • Automate off-hours messaging when your team is unavailable
Office Hour Feature with Inbox Auto-Responses for In-Office and Out of Office Hours
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Understand Team Performance

  • Easily analyze workload individually and across the entire team
  • Optimize staff scheduling based on message volume
  • Monitor response, resolution, and handle times
Shared Inbox analytics including graphs for average handle time and conversations by teammate